Veteran Oversight Now | Oversight, Employee Participation Critical to Patient Safety Programs Says Healthcare Hotline Director

Oversight, Employee Participation Critical to Patient Safety Programs Says Healthcare Hotline Director

June 15, 2023 / 38:50/S2:E5

In the latest episode of Veteran Oversight Now, a VA OIG healthcare inspection hotline director discusses how she and her team triage healthcare-related hotline inquiries. She shares how concerns over the management of a patient safety program led to an inspection and subsequent report at the Tuscaloosa VA Medical Center in Alabama. This edition also includes highlights of the VA OIG’s work from May 2023.

“I think the takeaway for all of this is VHA needs to ensure involvement of all staff in the patient safety program at the respective facilities, but also ensure oversight of those safety patient safety programs. The oversight is just as important as participation when trying to ensure that the facility has opportunities to identify system vulnerabilities and then address those concerns with the hopes of preventing future patient safety events from occurring.” Trina Rollins, Director of Hotline Coordination, Office of Healthcare Inspections

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Oversight, Employee Participation Critical to Patient Safety Programs Says Healthcare Hotline Director

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